Privacy Policy

Last updated: October 2026

Overview

EdgeSecurity ("we", "us", "our") respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or use our security services. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• your name, phone number and email address
• your property address or suburb and details about the property
• information about your security needs and the services you are interested in
• records of our communication with you, including quotes and invoices
• basic technical information about your visit to our website, such as browser type and pages viewed

How we collect it

We collect information directly from you when you complete our quote form, email or call us, or speak with our team on site. Our website may also collect limited technical information automatically through cookies and similar technologies.

How we use it

We use your information to respond to enquiries, prepare quotes, assess your property, install and support your security system, send invoices and keep records, and improve our website and services. We will not use your information for unrelated purposes without your consent.

Access to security systems and footage

When we install, maintain or support a system, we may need to access its settings or recorded footage. We only do this with your permission and only as needed to provide the service you have asked for.

Sharing your information

We do not sell your personal information. We may share it with trusted suppliers and contractors who help us deliver our services, with service providers such as our website host and email provider, or where we are required or authorised to do so by law.

Third-party services on this website

Our website uses third-party services such as Google Fonts and an embedded Google Map. These services may collect information about your visit in line with their own privacy policies.

Storing and protecting your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only for as long as we need it for business or legal purposes.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you at any time by contacting us using the details below.

Questions and complaints

If you have a question or concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

EdgeSecurity, Diggers Rest, VIC 3427
Phone: 1300 123 456
Email: info@edgesecurity.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.